I Cant Upload File on Walmart Supplier Center
Omni-channel Item Setup and Maintenance Q&A
Have questions about omni-channel item setup and maintenance in Particular 360? Below are answers to some common questions:
Access/Grooming
one. Does access to Item 360 have to exist granted by our Walmart admin?
All suppliers who have access to Supplier Center have admission to Item 360. To access Item 360, get directly to https://retaillink.supplier.wal-mart.com/item-mgr/. Or, you lot can go to Apps in Retail Link and search for Item 360.
2. Will at that place be more training sessions bachelor?
No training sessions are currently scheduled. We'll provide information here for future training sessions, and then check back later.
To lookout recordings of past webinars or sign upwards for Office Hours hosted past the Content Conquering Team, refer to Supplier Training.
You lot can e'er detect grooming videos and other helpful resources at https://retaillink.login.wal-mart.com/ in the Academy section.
GDSN
one. Do we still employ our Data Sync providers prior to using Item 360?
Yes, you lot can still apply your data pool provider to publish synced detail info with GDSN. Remember to make sure the data is pushed to Walmart before starting your item setup or maintenance in Item 360.
2. When nosotros publish from a Information Sync provider, how long before we are ready to pull, update, and submit for detail creation?
The data updates every 15 minutes. If y'all submit to the Data Sync provider at nine:00 am, information will be available in Item 360 at 9:15 am.
3. As a new supplier, do I take to use GDSN to ready my items?
Using GDSN is recommended (but non required) because it can aid speed upwardly the setup process and promote accurateness by pre-populating data. If you cull not to use GDSN or data puddle providers, you'll need to provide all of the information manually when setting up items and shippers in Particular 360.
Full general
1. Will this replace Online Item File / Supplier Center?
Yes, this process volition replace Item Creation, Item Maintenance, and Item Enquiry in Online Particular File and Supplier Center.
2. What if my merchant isn't correct on my items?
Please file a instance ticket through the "Help" icon in Item 360.
3. How will I know if my maintenance "sticks" (ranking)?
Item 360 does not alter anything most how content is ranked / selected when multiple sources provide values for the same fields on the same item. If your content isn't sticking (i.e., doesn't announced on Walmart.com), you are likely not the content owner.
4. Why aren't my updates saving / what do I do if I am outranked?
Your changes may non exist saved or appear on Walmart.com if a Walmart associate with merchant access has updated an item's attribute.
When you submit content and images that volition not appear on Walmart.com, nosotros'll route your submission to our Content Operations team for review. If the content and images are superior to what's currently on the site, the submission will be approved and the content and images will appear on Walmart.com and in your Itemize.
5. Exercise nosotros dissever Production IDs by commas or paste in equally a listing?
Y'all can do either. If y'all copy a list from Excel, the system will automatically add commas where spaces are detected. You can also type straight into the field and manually add the commas yourself.
If you're searching for Supplier Stock Numbers that include special characters (e.m., spaces or commas) or SKUs that include hyphen(s), please refer to the Production ID search instructions in this commodity.
half dozen. How long volition it accept setup and maintenance to show in Item 360?
One time your particular setup/maintenance activity is marked as Complete in the Action Managing director, it should only take a minute or 2 for the items/changes to appear in the Catalog section of Item 360.
For successful setup activities, the item condition pages in the Activity Manager include a link to "View all items in Itemize". Or, you tin click the blue Walmart Item Number adjacent to the Product Proper name on the item card to view the item in the Itemize.
For all maintenance activities, you can click the blue GTIN side by side to the Product Name on the item bill of fare in the Activeness Director to view the item in the Catalog.
7. Currently, divide Walmart Particular Numbers are required for stores and dotcom. How exercise we manage that going frontward?
Split up Walmart Item Numbers for stores and dotcom will however be assigned as part of the detail setup process. Your merchant can contact Business Procedure Support to initiate the process to brand an particular shared if specific criteria is met. Our goal is to take i Walmart Item Number regardless of the channel where it is sold.
8. Tin I make inventory updates in Item 360 like I can in Supplier Center?
No, inventory updates for DSV will continue to be made in Supplier Center.
9. How practice I update my Items Inventory?
You will proceed to apply your current processes for Inventory Updates.
10. What is the difference between Item 360 and iSAM?
Item 360 is the tool that suppliers employ for all particular setup and maintenance. iSAM is the Walmart tool for merchants. These tools work together.
11. Will our CSP's content still sync to Item 360?
Yeah, CSPs will continue to apply their current process. Any content they provide will sync with Item 360.
12. Is this for both 1P and 3P items?
This volition not be included for marketplace sellers at this time, but in that location are plans to incorporate it in the future. Employ your current process to set up 3P items.
13. Will my items from Supplier Center be in Item 360?
Yep, all of your items that were visible in Supplier Center will be visible in Item 360.
14. Will API keys remain the same?
Yeah, there will exist no changes to the API keys at this fourth dimension.
15. Where can I become the Consumer ID and Individual Fundamental?
To generate a Consumer ID and Private Key for use when integrating with ane of our APIs, please visit the developer portal at https://programmer.walmart.com/#/apicenter/overview for more information.
16. If Supplier Eye no longer supports setup and maintenance in my category, how will I manage an import particular since Detail 360 doesn't support import items?
Import items volition still use Supplier Middle processes.
17. Volition Item 360 show variant groups like Supplier Center currently does?
If you have items in variant groups, you can view details nigh the group in your Item 360 Catalog. See View Variant Details.
18. If an item has been discontinued and the inventory feed has been zeroed out, can we annal or delete it from Item 360?
You tin deactivate Owned and DSD items:
- Go to the Maintenance Hub, and click the Supply Chain tile.
- Provide the Walmart Particular Number, and click the Next push.
- Select Consign custom set of attributes.
- Open the Item Configuration drop-down menu, and select Supply Item Status Code.
- Download the maintenance spreadsheet, and change the attribute value to I.
- Relieve the spreadsheet, and upload information technology back into Particular 360.
Practice not alter the Supply Item Condition Code if the item has on-hands or on-orders because that will cause problems with receiving.
19. Content Acquisition is asking me to update my Item Content. Where can I do this?
You tin can update your item content in the Maintenance Hub, which is accessible past clicking Maintenance in the left navigation menu. Then, click the Product Content & Site Experience tile.
The Title and Description Insights feature gives you access from your Domicile folio to insights and recommendations that can help yous better the quality of an item'south Production Proper noun, Key Features, and Site Description. Y'all can make and submit changes directly in Item 360 to improve the item's overall content quality score.
20. Why is the item I created today missing a tax lawmaking?
Tax codes can have up to 2 weeks to be assigned to an detail.
21. What's changed regarding the item setup process?
Domestic suppliers are required to provide i image forth with shop and online attributes. Merchants volition and then be notified via email if they need to review (i.e., corroborate, reject, or request updates to) the item setup submission.
Setup/Maintenance
1. Which departments are impacted by the cutover from Supplier Center?
Yous can view a complete list here.
As of March 31, 2022, y'all can no longer download or upload legacy item setup templates in Supplier Eye.
Learn more than about omni item setup in these articles.
2. How exercise I create an Assortment?
Assortment Parent Detail setup and linking functionality is not notwithstanding supported in Item 360 for suppliers or in iSAM for merchants. Please refer to this article for instructions on setting up assortments.
3. Will the Publication Particular written report still be available in Online Item File?
The Publication Item Study will however be available for yous to access in Online Detail File. We are working to incorporate this function in Detail 360 in the future.
4. How practise I update or provide Keywords for my items?
For ameliorate SEO (Search Engine Optimization), focus on your Site Description and Central Features.
5. Will every item demand an Image URL at setup?
Yes, every detail except Wearing apparel items volition now require 1 Chief Image URL to be successfully set up. Y'all tin view paradigm URL standards here.
If images are not nevertheless bachelor for your particular, you can submit this Walmart placeholder image URL: https://i5.walmartimages.com/asr/24893ec1-4563-41fa-9efb-42ba1d0d5e98.f417a4c35f49d4ecd5c479905aa827b3.jpeg
Your item will not be published on Walmart.com or Grocery/Pickup until the placeholder prototype URL has been replaced.
To adapt Walmart'due south Imagery Studio process, the Master Image URL attribute is optional during setup for all seven apparel categories: Baby Habiliment, Carriers & Accessories, Cases & Bags, Article of clothing, Footwear, Jewelry, and Watches. However, a Chief Image URL is still required for Apparel items to exist published and visible online.
half dozen. If I utilise a content provider like Salsify, then make an edit in Item 360, does it then announced in my Salsify content?
No, content changes made in Item 360 will non show in Salsify content.
7. Volition we be able to create single item shippers in Item 360? This was non possible previously.
Yep, Item 360 allows you to create single detail shippers. Please notation that shippers cannot be break pack or incorporate break pack items.
viii. Import items have never shown up in OIF, and they are not submitted through 1WorldSync. Will OIF allow import maintenance?
You lot can manage Imports in Detail 360 if your updates are not to import-specific attributes. Otherwise, Imports should exist managed through QMS.
9. Are nosotros required to use Item 360 for setup and maintenance?
Y'all must use Particular 360 to set all items that are:
- Domestic items (DSD, DSV, and Owned)
- Buying Region Code 0 or half dozen
- Non in the following categories: Imports, Store Dress, Chemist's, Services, and Fees
If your items encounter the criteria above, y'all will not have access in whatever other systems to ready upwards the items.
You will be required to maintain all items in Item 360.
x. When exercise I need to create a new item?
You should create a new item for the following reasons:
- Alter to GTIN
- Different Supplier Number
- Modify in Pack Quantity (Supplier or Warehouse Pack)
- New Ownership Region Lawmaking item
- New or existing is a DSV particular
eleven. How are validations on aspect content done?
The only validations in the spreadsheet are those to ensure you select a valid value when the attribute has a drop-down list of options. If an attribute fails a validation, it will exist received as a Data Fault.
If y'all set up a unmarried item or edit production content straight in Item 360, the workflow incorporates upfront validations to help catch errors like invalid data length.
12. Where are attributes located in the Maintenance Hub?
The attributes are categorized in several dissimilar tiles. Utilize the Aspect Finder at the top of Detail 360 to search for an aspect name and meet which maintenance tile you lot should select.
13. In the Maintenance Hub, can I search by other criteria than but GTIN?
Yes, but information technology depends on which maintenance tile you select:
- For Product Content & Site Experience: Search by GTINs/UPCs, Walmart Item Numbers, or EANs/ISBNs.
- For Supply Chain, Store Attributes, Cost, and Replenishment: Search past Walmart Item Numbers.
- For Rich Media: Search by GTINs.
fourteen. How can suppliers maintain cost?
If you don't run across the Price tile in the Maintenance Hub in Item 360, please continue to maintain cost using the Price Modify Scenario application in Retail Link.
- Toll management for eCommerce items (Online Only) is now available in Item 360 for all departments except dress, gift cards, photo services, and grocery.
- Price management for Store items and Shared items is now available to all departments that have maintenance functionality in Item 360. These costs will exist updated at the Corporate level or DC level.
For more information most toll maintenance, get to Retail Link > Academy > Walmart > Price > Submitting Toll Changes to Walmart.
15. Does the Omni Spreadsheet say which attributes are required vs. optional when you download it?
Yes, the detail setup spreadsheets group attributes by their requirement level: Required, Recommended, and Optional. Each colored header section indicates if the attributes are required and how they're used (e.g., blue headers indicate attributes required for Walmart to place a buy gild, light-green headers indicate attributes required for the particular to be visible on Walmart.com).
The item maintenance spreadsheets do not have requirement levels for the attributes. Go on in mind that, once an aspect value has been provided, it can only be replaced – information technology cannot exist deleted.
16. Can I maintain both store and .com items? Do changes become to the store buyer or .com buyer?
Yes, y'all can maintain both store and eCommerce items in Item 360. Changes are but routed to the ownership squad if they require approving (many changes practise not).
17. Can I prepare up an item for stores and and then go back and set it up for .com?
Yes, you lot can set upwards an item for stores and and so become back to create one for eCommerce. This is a bully way to ensure your detail setup spreadsheet is pre-populated with lots of info.
When y'all go back to create the online configuration, select No for your first answer in the item setup questionnaire.
xviii. Will Detail 360 allow rich media (i.eastward., videos) to exist added to an detail/GTIN?
In the Item 360 Maintenance Hub, you can now download a spreadsheet to provide rich media avails for videos and 360º spin images. For tips on creating asset URLs and closed captioning files, refer to these Rich Media Specifications. If your item/GTIN has an existing video or 360º spin image (or a recently submitted asset) that y'all want to delete, please create a support ticket.
You tin can all the same utilize a 3rd-party content provider to add rich media to items.
Currently, you lot tin submit rich media in Item 360. However, the video and 360 spin images will not appear on Walmart.com until rich media is supported on the new site.
nineteen. Will I be able to hit save and come up dorsum on any of the buckets (Activity Manager filters), or do I have to complete the unabridged procedure?
Item setup and maintenance workflows are completed in the spreadsheets you download from Item 360. You can save your spreadsheets at any time and upload them dorsum into Item 360 once you've fabricated your changes.
twenty. Is the new setup process for both domestic and directly import item setup, or just domestic setup?
The new item setup process is only for domestic setup at this fourth dimension – imports will exist added in the future.
21. Upon completing item setup, will a Walmart Detail Number be assigned for both .com and stores?
Each row completed in the Trade Detail Configurations tab of your item setup spreadsheet will result in only one Walmart Item Number.
22. How should I format online bullet points in Particular 360?
It depends on the attribute. For Key Features (aka Long Description), there are two means that y'all tin enter bullet points in the spreadsheet:
- In one Key Features column with each value inside HTML tags
- Across multiple Key Features columns with one value per cavalcade
For tips on inbound HTML formatting in your spreadsheet, refer to this article. You can only add columns in your spreadsheet for attributes that have a "(+)" sign adjacent to the attribute name.
During unmarried particular setup or maintenance in Item 360, you can now format the Key Features text using the built-in HTML editor. This feature allows you to customize styling and lists to ensure that the text will announced as intended on Walmart.com and in the mobile app.
23. How do I add columns for attributes that take a "(+)" sign next to the aspect proper noun?
- Insert an entire column on the right side of the existing aspect cavalcade.
- If the existing attribute has ii columns (e.g., Fabric Content), make sure to insert two entire columns.
- Copy the cells in Rows 3-6 for the existing attribute.
- Paste the cells into Rows iii-six of the blank column you inserted.
- Change the number in the attribute name to indicate the club that you want the aspect value to announced, e.g., Central Features three, Primal Features 4, Key Features five.
24. Do I take to set upwardly the baby items (i.e., child items) for a shipper earlier setting up the parent?
In order to complete shipper setup in Item 360, the child items need to be fully prepare. However, If you have both the Parent GTIN and Child GTINs, y'all can start the shipper setup process before the child items are completely set. If you submit shippers with missing info, you'll need to consummate them later on in the Activity Manager.
25. How do I find my new Walmart Particular Number once my item has been successfully created?
For successful setup activities, the detail status pages in the Activity Manager will show the Walmart Item Number side by side to the Product Proper noun at the top left corner of the item or shipper carte.
26. What is a Article ID?
You tin learn more nearly Commodity IDs in this commodity.
27. Does Particular 360 count characters and then I know if I have exceeded the character limits?
In Detail 360, characters are only counted on the Setup New Items > Particular Details pages and the Edit Production Details pages. If you submit content elsewhere (eastward.g., in spreadsheets or Activity Manager) that exceeds the limits, you will receive errors.
28. I can't find my supplier proper noun or ID in the drop-downwards list of the item setup questionnaire.
There are four possible reasons:
- Y'all may be using an internet browser that is not compatible with Item 360. Delight ensure that you are using Google Chrome.
- Your browser window settings might exist causing part of the drop-down list to be out of view. Printing "Control" and the hyphen "-" on your keyboard at the same time, and make certain your Google Chrome window is ready at 100% zoom.
- If your Supplier ID is fewer than 6 digits, y'all do not need to add together a leading zero at the start to make the number longer. If you take done and so, please remove the cypher and endeavor your search over again.
- The account that you're using to ready up items may not be tied to your Retail Link agreement in the organisation. Please contact the Retail Link help desk at 479-273-8888 to ensure the account you lot're using to log in to Particular 360 is tied to your contract.
Activity Manager
1. Does the Activity Manager proceed track of each particular or each uploaded spreadsheet?
The Action Director keeps track of both. When you go to the Action Manager from the left navigation menu, yous'll run across i card per initial spreadsheet upload or unmarried item submission in Item 360. Click the dots at the bottom right corner of any card, and select View Details to see the status of each item submitted in the activity.
ii. How do I delete activities that I made for setup or maintenance in Particular 360?
If yous have incorrect or duplicate submissions that are stuck in the Supplier Action Required or Walmart Action Required status, y'all tin discard the submission in your Action Manager:
- Click the dots at the bottom right corner of the activity carte du jour. Then, clickDiscard Submission.
- Note: This action cannot be undone once confirmed. All of the setup or maintenance requests in your activity volition exist discarded, and the activeness status will automatically change to Discarded.
3. How do I fix items in Information Errors?
Download the Data Errors spreadsheet from the Activity Manager details and fix the errors in that spreadsheet. Save the file, and upload it back into Particular 360. Your changes volition exist appended to the existing Activity ID.
four. Once my detail is in a completed setup/maintenance status, how quickly should I exist able to pull details from DSS?
Once the item bridges to OIF (~4 hours).
5. What should I practise if my submission is stuck in the Arrangement Processing status?
Click the "Assist" icon at the superlative correct corner of Item 360, and select "File a Instance Ticket". Call back to log in to Supplier Help using your Supplier Eye business relationship, and provide your Activity ID in the case details.
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Source: https://itemmanager.helpdocs.io/article/mbs528srcx-omni-setup-and-maintenance-q-and-a
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